Nextiva experienced a major incident on September 9, 2025 affecting NextivaONE, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONE
Update timeline
- investigating Sep 09, 2025, 08:56 PM UTC
We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.
- identified Sep 09, 2025, 09:30 PM UTC
Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.
- resolved Sep 09, 2025, 10:15 PM UTC
A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.