Nextiva experienced a major incident on September 25, 2025 affecting Nextiva Support, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Support
Update timeline
- investigating Sep 25, 2025, 06:58 PM UTC
We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.
- resolved Sep 25, 2025, 07:09 PM UTC
A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.