Nextiva Outage History
Nextiva is up right nowPingoru has recorded 51 incidents for Nextiva: 20 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 2 | 7 of 744 (1%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 2 | 11 of 508 (2%) |
Incidents, newest first
Minor October 20, 2026 Nextiva Contact Center Client Issues 2h 18m Nextiva Contact Center
Started Oct 20, 2026, 07:22 AM UTC· resolved Oct 20, 2026, 09:40 AM UTC
- identified Oct 20, 2026, 07:22 AM UTC
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
- identified Oct 20, 2026, 08:15 AM UTC
We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
- resolved Oct 20, 2026, 09:40 AM UTC
Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.
Major October 1, 2026 Sales Chat Errors 8h 45m Nextiva.com
Started Oct 01, 2026, 09:30 PM UTC· resolved Oct 02, 2026, 06:15 AM UTC
- identified Oct 01, 2026, 09:30 PM UTC
We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. For sales assistance please reach out to 800-799-0600 For support assistance, please access help.nextiva.com for support chat.
- identified Oct 01, 2026, 10:19 PM UTC
We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. For sales assistance please continue to reach out to 800-799-0600
- identified Oct 01, 2026, 11:55 PM UTC
We are continuing to work on the fix for initiating a chat with Sales. For sales assistance please continue to reach out to 800-799-0600
- identified Oct 02, 2026, 02:44 AM UTC
A fix has been applied and we are in the process of re-enabling our Sales chat. For sales assistance please continue to reach out to 800-799-0600
- resolved Oct 02, 2026, 06:15 AM UTC
Sales chats can be initiated as intended. Issue has been resolved.
Major September 18, 2026 Nextiva Call Center login failures 6m Nextiva Call Center
Started Sep 18, 2026, 02:34 PM UTC· resolved Sep 18, 2026, 02:41 PM UTC
- identified Sep 18, 2026, 02:34 PM UTC
A subset of users are experiencing issues logging into their Nextiva call center account via username. Engineers are engaged and currently working on resolution. Users can login via email as a workaround until this issue is resolved
- resolved Sep 18, 2026, 02:41 PM UTC
This incident has been resolved
Major September 11, 2026 Nextiva Contact Center Inbound Calling Issues 26m Nextiva Contact Center
Started Sep 11, 2026, 01:38 PM UTC· resolved Sep 11, 2026, 02:05 PM UTC
- investigating Sep 11, 2026, 01:38 PM UTC
A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
- identified Sep 11, 2026, 01:55 PM UTC
The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.
- resolved Sep 11, 2026, 02:05 PM UTC
This incident has been resolved and inbound calls are working as intended for all customers.
Critical August 13, 2026 NextivaONE and NextOS Platform Login/Access Issues 4h 42m NextivaONE, NextOS Platform
Started Aug 13, 2026, 01:16 PM UTC· resolved Aug 13, 2026, 05:58 PM UTC
- investigating Aug 13, 2026, 01:16 PM UTC
We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
- identified Aug 13, 2026, 01:59 PM UTC
We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
- identified Aug 13, 2026, 02:49 PM UTC
Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
- identified Aug 13, 2026, 03:32 PM UTC
We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
- identified Aug 13, 2026, 04:10 PM UTC
We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
- identified Aug 13, 2026, 04:32 PM UTC
We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
- monitoring Aug 13, 2026, 05:10 PM UTC
We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
- resolved Aug 13, 2026, 05:58 PM UTC
All services have continued to remain stable after resolution actions. Incident is resolved.
Critical August 7, 2026 Nextiva Contact Center Login Issues 2h 33m Nextiva Contact Center
Started Aug 07, 2026, 04:21 PM UTC· resolved Aug 07, 2026, 06:55 PM UTC
- investigating Aug 07, 2026, 04:21 PM UTC
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
- investigating Aug 07, 2026, 04:53 PM UTC
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
- identified Aug 07, 2026, 05:39 PM UTC
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
- monitoring Aug 07, 2026, 06:11 PM UTC
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
- monitoring Aug 07, 2026, 06:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 06:55 PM UTC
This incident has been resolved.
Major July 16, 2026 XBert AI Employee Calling Issues 1h 4m XBert, NEXT XBert AI Employee
Started Jul 16, 2026, 08:41 PM UTC· resolved Jul 16, 2026, 09:46 PM UTC
- investigating Jul 16, 2026, 08:41 PM UTC
Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.
- monitoring Jul 16, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 09:46 PM UTC
This incident has been resolved.
Critical June 19, 2026 NextivaONE and NextOS Platform Login Issues 1h 46m NextivaONE, NextOS Platform
Started Jun 19, 2026, 07:26 PM UTC· resolved Jun 19, 2026, 09:12 PM UTC
- investigating Jun 19, 2026, 07:26 PM UTC
Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue
- monitoring Jun 19, 2026, 07:47 PM UTC
A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.
- resolved Jun 19, 2026, 09:12 PM UTC
After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.
Critical May 21, 2026 NEXT and XBert Issues 3h 23m NEXT Calling, XBert, NEXT SMS, NEXT Email
Started May 21, 2026, 05:39 PM UTC· resolved May 21, 2026, 09:02 PM UTC
- investigating May 21, 2026, 05:39 PM UTC
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
- identified May 21, 2026, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 21, 2026, 06:32 PM UTC
We are continuing to work on the fix for this issue.
- identified May 21, 2026, 06:51 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2026, 07:19 PM UTC
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
- identified May 21, 2026, 07:53 PM UTC
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
- identified May 21, 2026, 08:19 PM UTC
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
- monitoring May 21, 2026, 08:30 PM UTC
We continue to see full functionality of core services and will continue to monitor for full resolution.
- resolved May 21, 2026, 09:02 PM UTC
This incident has been resolved.
Major March 31, 2026 Nextiva vFax Inbound Issues 2h 12m Nextiva vFAX
Started Mar 31, 2026, 04:52 PM UTC· resolved Mar 31, 2026, 07:04 PM UTC
- investigating Mar 31, 2026, 04:52 PM UTC
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
- monitoring Mar 31, 2026, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 07:04 PM UTC
This incident has been resolved.
Major February 16, 2026 Nextiva vFax Outbound/Inbound Issues 57m Nextiva vFAX
Started Feb 16, 2026, 06:39 PM UTC· resolved Feb 16, 2026, 07:37 PM UTC
- investigating Feb 16, 2026, 06:39 PM UTC
We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.
- monitoring Feb 16, 2026, 07:10 PM UTC
A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.
- resolved Feb 16, 2026, 07:37 PM UTC
This incident has been resolved.
Major February 5, 2026 Nextiva Contact Center Calling Issues 47m Nextiva Contact Center, Nextiva Support
Started Feb 05, 2026, 12:04 AM UTC· resolved Feb 05, 2026, 12:52 AM UTC
- identified Feb 05, 2026, 12:04 AM UTC
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
- monitoring Feb 05, 2026, 12:29 AM UTC
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
- resolved Feb 05, 2026, 12:52 AM UTC
This Incident has been resolved.
Critical January 7, 2026 Nextiva communciations login failures 28m NextivaONE, NextOS Platform
Started Jan 07, 2026, 03:42 AM UTC· resolved Jan 07, 2026, 04:10 AM UTC
- investigating Jan 07, 2026, 03:42 AM UTC
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
- identified Jan 07, 2026, 03:58 AM UTC
Engineers have identified the issue and currently taking steps to remediate the incident.
- resolved Jan 07, 2026, 04:10 AM UTC
Logins are working as intended. The incident has been resolved.
Critical December 12, 2025 NextivaONE and Np3 Application Errors 2h 5m NextivaONE, NextOS Platform
Started Dec 12, 2025, 01:49 AM UTC· resolved Dec 12, 2025, 03:54 AM UTC
- investigating Dec 12, 2025, 01:49 AM UTC
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
- identified Dec 12, 2025, 02:21 AM UTC
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
- identified Dec 12, 2025, 02:55 AM UTC
Engineers are implementing a fix. We will continue to update through completion.
- identified Dec 12, 2025, 03:26 AM UTC
We are continuing to work on the fix for this issue.
- monitoring Dec 12, 2025, 03:41 AM UTC
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
- resolved Dec 12, 2025, 03:54 AM UTC
This Incident has bene resolved.
Major November 5, 2025 NCC Calling Issues 1h 45m Nextiva Contact Center
Started Nov 05, 2025, 07:19 PM UTC· resolved Nov 05, 2025, 09:05 PM UTC
- investigating Nov 05, 2025, 07:19 PM UTC
A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
- identified Nov 05, 2025, 07:50 PM UTC
The issue has been identified and engineers are working to implement a fix.
- monitoring Nov 05, 2025, 08:26 PM UTC
A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.
- resolved Nov 05, 2025, 09:05 PM UTC
This incident has been resolved.
Major October 6, 2025 Np3 Login Issues 1h 33m NextOS Platform
Started Oct 06, 2025, 02:11 PM UTC· resolved Oct 06, 2025, 03:44 PM UTC
- investigating Oct 06, 2025, 02:11 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Oct 06, 2025, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 06, 2025, 03:44 PM UTC
A fix has been implemented and all logins are working as intended. This incident has been resolved.
Major September 25, 2025 Nextiva Support Number Issues 10m Nextiva Support
Started Sep 25, 2025, 06:58 PM UTC· resolved Sep 25, 2025, 07:09 PM UTC
- investigating Sep 25, 2025, 06:58 PM UTC
We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.
- resolved Sep 25, 2025, 07:09 PM UTC
A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.
Major September 9, 2025 NextivaONE SMS/MMS Issues 1h 18m NextivaONE
Started Sep 09, 2025, 08:56 PM UTC· resolved Sep 09, 2025, 10:15 PM UTC
- investigating Sep 09, 2025, 08:56 PM UTC
We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.
- identified Sep 09, 2025, 09:30 PM UTC
Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.
- resolved Sep 09, 2025, 10:15 PM UTC
A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.
Major July 22, 2025 NextOS Platform Login Issues 2h 21m NextOS Platform
Started Jul 22, 2025, 06:10 PM UTC· resolved Jul 22, 2025, 08:32 PM UTC
- investigating Jul 22, 2025, 06:10 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Jul 22, 2025, 06:43 PM UTC
The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.
- identified Jul 22, 2025, 07:20 PM UTC
We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.
- monitoring Jul 22, 2025, 07:47 PM UTC
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
- resolved Jul 22, 2025, 08:32 PM UTC
This incident has been resolved
Critical June 12, 2025 Nextiva Contact Center Latency 2h 57m Nextiva Contact Center
Started Jun 12, 2025, 06:52 PM UTC· resolved Jun 12, 2025, 09:49 PM UTC
- investigating Jun 12, 2025, 06:52 PM UTC
We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.
- identified Jun 12, 2025, 07:20 PM UTC
The issue has been identified, and we are currently awaiting the implementation of a fix.
- identified Jun 12, 2025, 08:09 PM UTC
We are continuing to await the implementation of the fix. We appreciate your patience while we work toward resolution.
- monitoring Jun 12, 2025, 08:48 PM UTC
The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution.
- resolved Jun 12, 2025, 09:49 PM UTC
This incident has been resolved
Major June 4, 2025 Nextiva Contact Center login issues 4h 46m Nextiva Contact Center
Started Jun 04, 2025, 12:44 PM UTC· resolved Jun 04, 2025, 05:30 PM UTC
- investigating Jun 04, 2025, 12:44 PM UTC
A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution
- identified Jun 04, 2025, 01:21 PM UTC
The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.
- identified Jun 04, 2025, 02:10 PM UTC
Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.
- identified Jun 04, 2025, 03:19 PM UTC
Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.
- identified Jun 04, 2025, 04:22 PM UTC
Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.
- monitoring Jun 04, 2025, 04:48 PM UTC
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
- resolved Jun 04, 2025, 05:30 PM UTC
This Incident has been resolved
Critical May 14, 2025 NextivaCX Social Login Errors 27m NextivaCX
Started May 14, 2025, 04:00 PM UTC· resolved May 14, 2025, 04:28 PM UTC
- investigating May 14, 2025, 04:00 PM UTC
Some users are experiencing issues logging into NextivaCX Social. Engineers are engaged and investigating.
- monitoring May 14, 2025, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 04:28 PM UTC
This incident has been resolved.
Major May 13, 2025 Nextiva Unity Login Errors 40m Nextiva App
Started May 13, 2025, 04:33 PM UTC· resolved May 13, 2025, 05:13 PM UTC
- investigating May 13, 2025, 04:33 PM UTC
A subset of users are experiencing an error when logging into Unity. Engineers are engaged and investigating.
- monitoring May 13, 2025, 04:46 PM UTC
A fix has been implemented and we are monitoring the results. We are seeing logins now working without error.
- resolved May 13, 2025, 05:13 PM UTC
This incident has been resolved.
Critical May 13, 2025 NextOS Portal Login Errors 1h 7m NextOS Platform
Started May 13, 2025, 02:58 PM UTC· resolved May 13, 2025, 04:05 PM UTC
- investigating May 13, 2025, 02:58 PM UTC
A subset of users are experiencing an error when logging into the NextOS Portal. Engineers are engaged and investigating.
- investigating May 13, 2025, 03:31 PM UTC
Our engineering team continues to investigate. We are actively working to identify the root cause and will provide further updates as we learn more.
- monitoring May 13, 2025, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 04:05 PM UTC
This incident has been resolved.
Minor April 11, 2025 Intermittent Phone Registration and Call Failures 1h 1m NextivaONE, Nextiva Registration
Started Apr 11, 2025, 03:45 PM UTC· resolved Apr 11, 2025, 04:47 PM UTC
- investigating Apr 11, 2025, 03:45 PM UTC
Some users are currently experiencing issues with their phones intermittently deregistering and completing outbound calls. Our engineering team is actively engaged and investigating the issue.
- monitoring Apr 11, 2025, 04:25 PM UTC
At this time, we are seeing successful registrations and calls are completed without issue. We will continue to monitor to ensure full resolution.
- monitoring Apr 11, 2025, 04:46 PM UTC
This incident has been resolved.
- resolved Apr 11, 2025, 11:36 PM UTC
This incident has been resolved.