Nextiva experienced a minor incident on October 20, 2026 affecting Nextiva Contact Center, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Contact Center
Update timeline
- identified Oct 20, 2026, 07:22 AM UTC
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
- identified Oct 20, 2026, 08:15 AM UTC
We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
- resolved Oct 20, 2026, 09:40 AM UTC
Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.