NewStore incident

Service degradation for returns/exchanges in the Associate App

Minor Resolved View vendor source →

NewStore experienced a minor incident on July 9, 2025 affecting Returns & Exchanges, lasting 18h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 03:07 PM UTC
Resolved
Jul 10, 2025, 09:24 AM UTC
Duration
18h 17m
Detected by Pingoru
Jul 09, 2025, 03:07 PM UTC

Affected components

Returns & Exchanges

Update timeline

  1. identified Jul 09, 2025, 03:07 PM UTC

    NewStore has identified an issue in the Associate Application that limits the process of making returns successfully. We have confirmed that this issue is related specifically to AA version 1.66.0, when using the "Present card for refund" method. We are working towards a resolution to this issue, and will share additional information once it becomes available.

  2. identified Jul 09, 2025, 05:32 PM UTC

    A new release to the Associate App, version 1.66.1, is to be available soon in order to resolve this issue.

  3. monitoring Jul 09, 2025, 07:57 PM UTC

    We have released a patch for the Associate App version 1.66.1 which will resolve this issue. Please view your MDM for this new release which should be available to distribute shortly.

  4. resolved Jul 10, 2025, 09:24 AM UTC

    The issue impacting returns and exchanges in the Associate App has been resolved. The fix was included in version 1.66.1, which addresses the underlying cause of the degradation. If you are still experiencing issues, please ensure that your Associate App is updated to the latest version available.