New Relic Outage History

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New Relic had 52 outages in the last 2 years totaling 762h 31m of downtime — averaging 2.1 incidents per month.

There were 52 New Relic outages since October 31, 2024 totaling 762h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.newrelic.com

Major September 25, 2026

Data Irregularities for US region

Detected by Pingoru
Sep 25, 2026, 07:57 PM UTC
Resolved
Sep 25, 2026, 10:33 PM UTC
Duration
2h 35m
Affected: APM : USAPM Agent : USBrowser : USBrowser Agent : USInfrastructure : USEvent API : USLogs : USIncident Intelligence API : USMobile : USInfrastructure Agent : USNRQL : USLog API : USServerless : USMetric API : USSynthetics : USMobile Agent : USOTLP API : USTrace API : USSynthetics : US
Timeline · 6 updates
  1. investigating Sep 25, 2026, 07:57 PM UTC

    We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

  2. investigating Sep 25, 2026, 08:15 PM UTC

    We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

  3. investigating Sep 25, 2026, 08:39 PM UTC

    We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

  4. identified Sep 25, 2026, 09:27 PM UTC

    We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.

  5. identified Sep 25, 2026, 10:18 PM UTC

    At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.

  6. resolved Sep 25, 2026, 10:33 PM UTC

    Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Notice September 25, 2026

New Relic UI errors

Detected by Pingoru
Sep 25, 2026, 03:56 AM UTC
Resolved
Sep 25, 2026, 03:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 25, 2026, 03:56 AM UTC

    Between 01:10 UTC and 03:33 UTC on September 25th, some customers in the US, EU, and JP regions may have experienced intermittent UI errors while navigating the New Relic UI. Data ingest and alert notifications were not impacted. We have resolved this issue and impacted services have returned to normal operations.

Read the full incident report →

Notice September 25, 2026

Potential Service Interruption

Detected by Pingoru
Sep 25, 2026, 02:23 AM UTC
Resolved
Sep 25, 2026, 06:43 AM UTC
Duration
4h 20m
Timeline · 1 update
  1. investigating Sep 25, 2026, 02:23 AM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Read the full incident report →

Notice September 16, 2026

Salesforce Service Disruption

Detected by Pingoru
Sep 16, 2026, 10:08 AM UTC
Resolved
Sep 16, 2026, 03:40 PM UTC
Duration
5h 32m
Timeline · 2 updates
  1. monitoring Sep 16, 2026, 10:08 AM UTC

    If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form

  2. resolved Sep 16, 2026, 03:40 PM UTC

    All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues.

Read the full incident report →

Notice September 16, 2026

Data Irregularities for EU Region

Detected by Pingoru
Sep 16, 2026, 12:14 AM UTC
Resolved
Sep 16, 2026, 12:14 AM UTC
Duration
—
Affected: APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : EuropeSynthetics : Europe
Timeline · 1 update
  1. resolved Sep 16, 2026, 12:14 AM UTC

    Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

Read the full incident report →

Minor August 3, 2026

Issues loading Alerts and Activity page

Detected by Pingoru
Aug 03, 2026, 09:58 AM UTC
Resolved
Aug 03, 2026, 10:15 AM UTC
Duration
17m
Affected: Alerts : USAlerts : EuropeDashboards : USDashboards : Europe
Timeline · 2 updates
  1. investigating Aug 03, 2026, 09:58 AM UTC

    We are investigating an issue where some customers in the EU and US regions may experience delays or errors when viewing the alerts and activity page.

  2. resolved Aug 03, 2026, 10:15 AM UTC

    Between 08:13 and 9:30 UTC on August 3rd, customers in the EU and US regions may have experienced an issue when trying to load the Alerts and Issues page in the New Relic UI. The issue is now resolved, and the impacted services have returned to normal service. Please close and re-open the Alerts page to resolve the issue.

Read the full incident report →

Notice July 17, 2026

E2M (Events-2-Metrics) authorization issues

Detected by Pingoru
Jul 17, 2026, 10:21 AM UTC
Resolved
Jul 17, 2026, 10:21 AM UTC
Duration
—
Affected: APM : USAPM : EuropeAlerts : USAlerts : EuropeAPM : JPAlerts : JP
Timeline · 1 update
  1. resolved Jul 17, 2026, 10:21 AM UTC

    Between 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US, EU and JP regions. This was due to a recent change we have made to our authorization endpoints. These endpoints now require S2S authentication which has caused requests to our E2M (Events-2-Metrics) to fail. Our teams have rolled back these changes until a permanent fix can be put in place. The issue is now resolved, and the impacted services have returned to normal service.

Read the full incident report →

Notice July 6, 2026

Delay of Entity Relationship Data

Detected by Pingoru
Jul 06, 2026, 08:23 AM UTC
Resolved
Jul 06, 2026, 08:23 AM UTC
Duration
—
Affected: Alerts : EuropeAPM : EuropeEvent API : EuropeIncident Intelligence API : EuropeDashboards : EuropeLog API : EuropeMetric API : EuropeOTLP API : EuropeTrace API : Europe
Timeline · 1 update
  1. resolved Jul 06, 2026, 08:23 AM UTC

    Between 07:20 and 08:12 UTC on July 6th, we experienced an issue where some customers in the EU region may have experienced a delay of entity relationships appearing and refreshing in the New Relic platform. The issue is now resolved and the impacted services have returned to normal service.

Read the full incident report →

Notice May 18, 2026

Alerts and Data Irregularities - US and EU region

Detected by Pingoru
May 18, 2026, 04:25 PM UTC
Resolved
May 18, 2026, 04:25 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 18, 2026, 04:25 PM UTC

    Between 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for impacted data related to a service interruption involving a 3rd party cloud provider. The cloud provider resolved the service interruption and impacted services have returned to normal operations.

Read the full incident report →

Major May 15, 2026

UI and Data Irregularities - US Region

Detected by Pingoru
May 15, 2026, 12:06 AM UTC
Resolved
May 15, 2026, 01:45 AM UTC
Duration
1h 38m
Affected: Alerts : USAPM : USAuto-Telemetry with Pixie : USAWS Lambda Integration : USBrowser : USDashboards : USIncident Intelligence : USInfrastructure : USInfrastructure Integrations : USLogs : USLookout : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
Timeline · 4 updates
  1. investigating May 15, 2026, 12:06 AM UTC

    We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

  2. investigating May 15, 2026, 12:42 AM UTC

    We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

  3. monitoring May 15, 2026, 01:16 AM UTC

    We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.

  4. resolved May 15, 2026, 01:45 AM UTC

    Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.

Read the full incident report →

Minor April 13, 2026

Issue when querying live edge data in the US region

Detected by Pingoru
Apr 13, 2026, 12:49 PM UTC
Resolved
Apr 13, 2026, 03:17 PM UTC
Duration
2h 27m
Timeline · 6 updates
  1. investigating Apr 13, 2026, 12:44 PM UTC

    We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.

  2. investigating Apr 13, 2026, 12:49 PM UTC

    We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.

  3. investigating Apr 13, 2026, 12:55 PM UTC

    We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.

  4. investigating Apr 13, 2026, 01:58 PM UTC

    We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.

  5. investigating Apr 13, 2026, 02:41 PM UTC

    We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.

  6. resolved Apr 13, 2026, 03:17 PM UTC

    Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.

Read the full incident report →

Minor April 9, 2026

Synthetics Manager

Detected by Pingoru
Apr 09, 2026, 09:51 AM UTC
Resolved
Apr 09, 2026, 08:46 PM UTC
Duration
10h 55m
Affected: Synthetics : US
Timeline · 5 updates
  1. investigating Apr 09, 2026, 09:51 AM UTC

    Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.

  2. identified Apr 09, 2026, 12:28 PM UTC

    We have identified the issue and working on a solution

  3. monitoring Apr 09, 2026, 02:05 PM UTC

    Our team has now issued a fix and are monitoring the issue.

  4. monitoring Apr 09, 2026, 04:48 PM UTC

    Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

  5. resolved Apr 09, 2026, 08:46 PM UTC

    Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Notice March 24, 2026

NrComputeUsage is 0 for ScannedEvents

Detected by Pingoru
Mar 24, 2026, 05:22 AM UTC
Resolved
Mar 24, 2026, 10:31 AM UTC
Duration
5h 9m
Timeline · 3 updates
  1. investigating Mar 24, 2026, 05:22 AM UTC

    Some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values

  2. investigating Mar 24, 2026, 06:02 AM UTC

    We are continuing to investigate an issue where some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values

  3. resolved Mar 24, 2026, 10:31 AM UTC

    Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values We have investigated and resolved a service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor March 20, 2026

Data Irregularities - US Region

Detected by Pingoru
Mar 20, 2026, 03:52 PM UTC
Resolved
Mar 20, 2026, 04:10 PM UTC
Duration
17m
Timeline · 4 updates
  1. investigating Mar 20, 2026, 03:52 PM UTC

    We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

  2. investigating Mar 20, 2026, 03:53 PM UTC

    We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

  3. investigating Mar 20, 2026, 03:59 PM UTC

    We are seeing recovery for Azure integrations at this time. Some customers in the US region with Azure integrations may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

  4. resolved Mar 20, 2026, 04:10 PM UTC

    We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

Read the full incident report →

Major March 3, 2026

Data Irregularities

Detected by Pingoru
Mar 03, 2026, 12:19 AM UTC
Resolved
Mar 03, 2026, 02:59 AM UTC
Duration
2h 40m
Timeline · 6 updates
  1. investigating Mar 03, 2026, 12:19 AM UTC

    Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

  2. investigating Mar 03, 2026, 12:21 AM UTC

    Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

  3. investigating Mar 03, 2026, 12:36 AM UTC

    We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

  4. investigating Mar 03, 2026, 01:02 AM UTC

    We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.

  5. monitoring Mar 03, 2026, 02:28 AM UTC

    We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.

  6. resolved Mar 03, 2026, 02:59 AM UTC

    We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.

Read the full incident report →

Minor March 2, 2026

Delay in executing synthetics monitors

Detected by Pingoru
Mar 02, 2026, 07:06 AM UTC
Resolved
Mar 02, 2026, 09:42 AM UTC
Duration
2h 36m
Timeline · 3 updates
  1. investigating Mar 02, 2026, 07:06 AM UTC

    Some customers in the US and EU region may experience delay in executing synthetics monitors

  2. investigating Mar 02, 2026, 07:35 AM UTC

    We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts.

  3. resolved Mar 02, 2026, 09:42 AM UTC

    Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations

Read the full incident report →

Notice February 18, 2026

Charts not showing on Dashboards

Detected by Pingoru
Feb 18, 2026, 10:06 AM UTC
Resolved
Feb 18, 2026, 10:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 18, 2026, 10:06 AM UTC

    Between 09:20 UTC and 09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor February 5, 2026

Distributed Tracing Errors for US and EU Regions

Detected by Pingoru
Feb 05, 2026, 04:20 PM UTC
Resolved
Feb 05, 2026, 05:22 PM UTC
Duration
1h 2m
Timeline · 3 updates
  1. investigating Feb 05, 2026, 04:20 PM UTC

    We are currently investigating an issue causing errors with Distributed Tracing

  2. monitoring Feb 05, 2026, 04:40 PM UTC

    Our Team has now issued a fix and are monitoring the issue.

  3. resolved Feb 05, 2026, 05:22 PM UTC

    Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.

Read the full incident report →

Minor January 21, 2026

Alert Irregularities - US

Detected by Pingoru
Jan 21, 2026, 10:23 PM UTC
Resolved
Jan 22, 2026, 12:46 AM UTC
Duration
2h 23m
Timeline · 4 updates
  1. investigating Jan 21, 2026, 10:23 PM UTC

    We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

  2. investigating Jan 21, 2026, 10:53 PM UTC

    We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

  3. identified Jan 22, 2026, 12:00 AM UTC

    We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

  4. resolved Jan 22, 2026, 12:46 AM UTC

    We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

Read the full incident report →

Major January 12, 2026

Data and UI Irregularities - US and EU regions

Detected by Pingoru
Jan 12, 2026, 03:21 PM UTC
Resolved
Jan 12, 2026, 06:10 PM UTC
Duration
2h 48m
Affected: APM : EuropeAlerts : USAlerts : EuropeAPM : USBrowser : EuropeInfrastructure : USInfrastructure : EuropeAuto-Telemetry with Pixie : USLogs : USAWS Lambda Integration : USLogs : EuropeBrowser : USMobile : EuropeInfrastructure Agent : USInfrastructure Agent : EuropeDashboards : USNRQL : EuropeLog API : USLog API : EuropeServerless : EuropeIncident Intelligence : USMetric API : USMetric API : EuropeInfrastructure : USSynthetics : EuropeInfrastructure : EuropeOTLP API : USOTLP API : EuropeInfrastructure Integrations : USInfrastructure Integrations : EuropeLogs : USLogs : EuropeLookout : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
Timeline · 5 updates
  1. investigating Jan 12, 2026, 03:21 PM UTC

    We are currently investing an issue causing timeouts/query lag in NRDB

  2. investigating Jan 12, 2026, 03:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 12, 2026, 03:53 PM UTC

    We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.

  4. identified Jan 12, 2026, 05:36 PM UTC

    Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.

  5. resolved Jan 12, 2026, 06:10 PM UTC

    Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.

Read the full incident report →

Major December 18, 2025

Alert Irregularities in the US Region

Detected by Pingoru
Dec 18, 2025, 11:30 PM UTC
Resolved
Dec 19, 2025, 02:21 AM UTC
Duration
2h 51m
Affected: Infrastructure : USInfrastructure : Europe
Timeline · 6 updates
  1. investigating Dec 18, 2025, 11:30 PM UTC

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating Dec 18, 2025, 11:52 PM UTC

    Some customers in the US and EU region may experience false loss of signal alert notifications.

  3. investigating Dec 19, 2025, 12:23 AM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 19, 2025, 01:00 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Dec 19, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 19, 2025, 02:21 AM UTC

    Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read the full incident report →

Minor November 19, 2025

Data Irregularities - EU Region

Detected by Pingoru
Nov 19, 2025, 11:48 AM UTC
Resolved
Nov 19, 2025, 12:52 PM UTC
Duration
1h 3m
Affected: APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : EuropeSynthetics : Europe
Timeline · 5 updates
  1. investigating Nov 19, 2025, 11:48 AM UTC

    We are investigating an issue with data ingest

  2. identified Nov 19, 2025, 12:16 PM UTC

    We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

  3. monitoring Nov 19, 2025, 12:19 PM UTC

    Some customers in the EU region have reported recovery of data ingest.

  4. monitoring Nov 19, 2025, 12:34 PM UTC

    Some customers in the EU region have reported recovery of data ingest.

  5. resolved Nov 19, 2025, 12:52 PM UTC

    Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

Read the full incident report →