New Relic incident

Data Irregularities for EU Region

Resolved after 23 hours 1 minute, affecting APM Agent : Europe and Browser Agent : Europe and 1 more, on September 16, 2026.

resolved Sep 16, 2026, 12:14 AM UTC

Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

Started
Sep 16, 2026, 12:14 AM UTC
Resolved
Sep 16, 2026, 11:16 PM UTC
Duration
23h 1m
Detected by Pingoru
Sep 16, 2026, 12:14 AM UTC

Affected components

APM Agent : EuropeBrowser Agent : EuropeEvent API : EuropeIncident Intelligence API : EuropeInfrastructure Agent : EuropeLog API : EuropeMetric API : EuropeMobile Agent : EuropeOTLP API : EuropeTrace API : Europe

Update timeline

  1. resolved Sep 16, 2026, 12:14 AM UTC

    Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

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