New Relic experienced a minor incident on August 7, 2025, lasting 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 07, 2025, 03:42 PM UTC
Aug 7, 15:42 UTC Resolved - Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Aug 7, 15:25 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 7, 15:17 UTC Identified - The issue has been identified and a fix is being implemented. Aug 7, 15:06 UTC Update - Some customers in the US and EU regions may be experiencing delayed golden signal data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Aug 7, 15:00 UTC Investigating - We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.