New Relic experienced a minor incident on September 9, 2025, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 09, 2025, 03:15 PM UTC
Sep 9, 15:15 UTC Resolved - Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations. Sep 9, 14:50 UTC Monitoring - The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery Sep 9, 14:15 UTC Identified - The issue has been identified and our team and working to implement a fix. Sep 9, 13:14 UTC Update - Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks. Sep 9, 12:52 UTC Investigating - We are currently investigating a service interruption impacting our Synthetics checks.