Mux Outage History

Mux is up right now

There were 10 Mux outages since February 23, 2026 totaling 33h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mux.com

Minor April 30, 2026

Mux Data Delayed Views for EU customers

Detected by Pingoru
Apr 30, 2026, 12:22 AM UTC
Resolved
Apr 30, 2026, 03:30 AM UTC
Duration
3h 8m
Affected: Mux Data - Data Collection
Timeline · 4 updates
  1. investigating Apr 30, 2026, 12:22 AM UTC

    Mux Data Views for EU customers are delayed beginning 22:53 UTC. We are investigating

  2. identified Apr 30, 2026, 01:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2026, 02:26 AM UTC

    Our pipeline latency is resolved and we are caught up as of 1:50 UTC

  4. resolved Apr 30, 2026, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Mux Data Pipeline Latency for EU Customers

Detected by Pingoru
Apr 28, 2026, 04:05 PM UTC
Resolved
Apr 28, 2026, 05:33 PM UTC
Duration
1h 28m
Affected: Mux Data - Data Collection
Timeline · 3 updates
  1. investigating Apr 28, 2026, 04:05 PM UTC

    We are seeing some latency in both Monitoring and Historical views starting 15:53 UTC for EU customers and are currently investigating

  2. monitoring Apr 28, 2026, 04:22 PM UTC

    We are monitoring for additional latency. EU saw elevated latency 15:50 UTC to 16:04 UTC. Monitoring data was inaccurate during that window and views were delayed. No data was lost.

  3. resolved Apr 28, 2026, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Issues downloading MP4 assets

Detected by Pingoru
Apr 27, 2026, 08:08 PM UTC
Resolved
Apr 28, 2026, 03:50 AM UTC
Duration
7h 42m
Affected: Mux Video - VODMux Video - Live
Timeline · 3 updates
  1. investigating Apr 27, 2026, 08:08 PM UTC

    Small percentage of static rendition downloads. We are currently investigating this issue.

  2. monitoring Apr 27, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Increased re-buffering and errors for some assets and live streams

Detected by Pingoru
Apr 22, 2026, 06:10 PM UTC
Resolved
Apr 22, 2026, 07:46 PM UTC
Duration
1h 36m
Affected: Mux Video - VODMux Video - Live
Timeline · 3 updates
  1. investigating Apr 22, 2026, 06:10 PM UTC

    We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.

  2. monitoring Apr 22, 2026, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Ingest delays for some assets

Detected by Pingoru
Apr 21, 2026, 05:36 PM UTC
Resolved
Apr 22, 2026, 12:06 AM UTC
Duration
6h 29m
Affected: Mux Video - VODMux Video - Live
Timeline · 5 updates
  1. investigating Apr 21, 2026, 05:36 PM UTC

    We are investigating an issue causing delays in processing for some assets.

  2. investigating Apr 21, 2026, 05:52 PM UTC

    We are investigating an issue causing delays in processing for some assets. Additionally, the generation of static renditions, masters, and captions may be delayed.

  3. identified Apr 21, 2026, 06:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 21, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 22, 2026, 12:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Mux Dashboard unavailable

Detected by Pingoru
Apr 09, 2026, 02:20 PM UTC
Resolved
Apr 09, 2026, 03:49 PM UTC
Duration
1h 28m
Affected: Mux Dashboard
Timeline · 3 updates
  1. investigating Apr 09, 2026, 02:20 PM UTC

    We are currently investigating an issue where dashboard.mux.com is unavailable and may be showing an exception when loaded. All Data and Video services aside from dashboard.mux.com are unaffected.

  2. monitoring Apr 09, 2026, 02:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 09, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2026

video clips audio loss

Detected by Pingoru
Mar 06, 2026, 10:57 PM UTC
Resolved
Mar 07, 2026, 01:57 AM UTC
Duration
3h
Affected: Mux Video - VOD
Timeline · 2 updates
  1. identified Mar 06, 2026, 10:57 PM UTC

    A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.

  2. resolved Mar 07, 2026, 01:57 AM UTC

    Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.

Read the full incident report →

Minor March 3, 2026

Mux Data Monitoring Issues

Detected by Pingoru
Mar 03, 2026, 05:29 AM UTC
Resolved
Mar 03, 2026, 08:35 AM UTC
Duration
3h 6m
Affected: Mux DashboardMux Data - Data Collection
Timeline · 6 updates
  1. investigating Mar 03, 2026, 05:29 AM UTC

    We are currently investigating an issue with our Mux Data Monitoring collection pipeline. Data may be delayed or missing beginning 05:14 UTC

  2. investigating Mar 03, 2026, 05:56 AM UTC

    We are continuing to investigate and are seeing significant latency in our collection pipeline.

  3. investigating Mar 03, 2026, 06:36 AM UTC

    We are continuing to investigate and will post as soon as we know more.

  4. identified Mar 03, 2026, 07:42 AM UTC

    The issue has been identified and we are implementing a fix. Latency in the system is reduced, but still remains for some customers.

  5. monitoring Mar 03, 2026, 07:55 AM UTC

    A fix has been implemented and we are monitoring the results. Latency has returned to normal.

  6. resolved Mar 03, 2026, 08:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Delayed video ingest and webhook delivery for some customers

Detected by Pingoru
Feb 24, 2026, 08:06 PM UTC
Resolved
Feb 25, 2026, 12:32 AM UTC
Duration
4h 26m
Affected: Mux Video - VOD
Timeline · 4 updates
  1. investigating Feb 24, 2026, 08:06 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. identified Feb 24, 2026, 08:37 PM UTC

    Our teams identified the cause of the delays and are actively working on recovery.

  3. monitoring Feb 24, 2026, 09:08 PM UTC

    Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

  4. resolved Feb 25, 2026, 12:32 AM UTC

    After monitoring the fix we have confirmed full resolution.

Read the full incident report →

Major February 23, 2026

Direct upload failures and playback failures for some customers

Detected by Pingoru
Feb 23, 2026, 02:28 PM UTC
Resolved
Feb 23, 2026, 03:57 PM UTC
Duration
1h 29m
Affected: Mux Video - VOD
Timeline · 3 updates
  1. investigating Feb 23, 2026, 02:28 PM UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

  2. monitoring Feb 23, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. resolved Feb 23, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

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