Mux incident

RTMP and SRT live streams disconnects

Ongoing since 10:23 PM UTC, affecting Mux Video - Live.

identified Nov 04, 2026, 11:38 PM UTC

We have tested a fix for this issue and are working on rolling it out to production.

Started
Nov 04, 2026, 10:23 PM UTC
Resolved
Ongoing
Duration
● 2h 13m
Detected by Pingoru
Nov 04, 2026, 10:23 PM UTC

Affected components

Mux Video - Live

Update timeline

  1. investigating Nov 04, 2026, 10:23 PM UTC

    We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.

  2. identified Nov 04, 2026, 10:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 04, 2026, 10:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 04, 2026, 11:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 04, 2026, 11:38 PM UTC

    We have tested a fix for this issue and are working on rolling it out to production.

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