MultiSafepay Outage History
MultiSafepay is up right nowPingoru has recorded 51 incidents for MultiSafepay: 26 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 3 | 15 of 720 (2%) |
| July 2026 | 5 | 8 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 24 of 513 (5%) |
Incidents, newest first
Minor October 20, 2026 Revolut service disruption 1d Payments
Started Oct 20, 2026, 10:26 AM UTC· resolved Oct 21, 2026, 10:40 AM UTC
- investigating Oct 20, 2026, 10:26 AM UTC
We are aware of an outage on Revolut’s side that impacts card transactions with Revolut-issued cards. This issue is external to the MultiSafepay platform; all other payment methods remain operational. We are monitoring the situation and will provide an update once service is restored.
- resolved Oct 21, 2026, 10:40 AM UTC
This incident has been resolved.
Minor September 12, 2026 Notification delivery performance degradation 1h 19m API, Payments
Started Sep 12, 2026, 03:26 PM UTC· resolved Sep 12, 2026, 04:45 PM UTC
- investigating Sep 12, 2026, 03:26 PM UTC
We are currently experiencing a delay in notification processing which can partially affect Cloud POS transactions. A fix is being deployed.
- investigating Sep 12, 2026, 04:42 PM UTC
We are continuing to investigate this issue.
- resolved Sep 12, 2026, 04:45 PM UTC
This incident has been resolved.
Minor July 15, 2026 Mastercard 3DS Processing Performance: Deprecation notice 2h 19m Payments
Started Jul 15, 2026, 07:39 AM UTC· resolved Jul 15, 2026, 09:58 AM UTC
- investigating Jul 15, 2026, 07:39 AM UTC
3DS performance of Mastercard transaction is experiencing a significant performance drop. We are investigating the issue, it appears to be outside of MultiSafepay platform.
- identified Jul 15, 2026, 07:53 AM UTC
Mastercard has identified the issue on their end we are awaiting resolution.
- resolved Jul 15, 2026, 09:58 AM UTC
The incident has been resolved by Mastercard at around 11:00 CEST.
Major July 13, 2026 Documentation Center currently unavailable 3h 20m docs.multisafepay.com
Started Jul 13, 2026, 01:26 PM UTC· resolved Jul 13, 2026, 04:46 PM UTC
- identified Jul 13, 2026, 01:26 PM UTC
We have identified an issue that our Documentation Center is currently working properly and are working on a resolution.
- resolved Jul 13, 2026, 04:46 PM UTC
This incident has been resolved.
Minor July 6, 2026 iDEAL performance issues identified at issuer ABN AMRO 16m Payments
Started Jul 06, 2026, 02:43 PM UTC· resolved Jul 06, 2026, 03:00 PM UTC
- investigating Jul 06, 2026, 02:43 PM UTC
iDEAL performance issues have reoccurred at ABN AMRO. For more details: https://availability.ideal.nl/
- resolved Jul 06, 2026, 03:00 PM UTC
The incident has been resolved, we're keeping track of any flare ups For more details: https://availability.ideal.nl/
Minor July 2, 2026 iDEAL performance issues identified at scheme 52m Payments
Started Jul 02, 2026, 09:03 AM UTC· resolved Jul 02, 2026, 09:56 AM UTC
- identified Jul 02, 2026, 09:03 AM UTC
An partial outage on the iDEAL platform has been identified. For more details: https://availability.ideal.nl/
- resolved Jul 02, 2026, 09:56 AM UTC
The incident has been resolved at 11:35 CEST
Notice June 16, 2026 Resolved Service Incident – sFTP report delivery 14h 30m
Started Jun 16, 2026, 04:00 PM UTC· resolved Jun 17, 2026, 06:30 AM UTC
- resolved Jun 17, 2026, 07:23 AM UTC
We identified an incident affecting report delivery over sFTP between 18:00 CEST on 16 June and 08:30 CEST on 17 June. The issue has now been resolved. Any report subscriptions that were impacted during this period can be re-executed.
Major June 4, 2026 Partial outage - payment processing below performance level 3m API, Payments
Started Jun 04, 2026, 02:21 PM UTC· resolved Jun 04, 2026, 02:24 PM UTC
- investigating Jun 04, 2026, 02:21 PM UTC
We are currently investigating a drop in payment performance
- resolved Jun 04, 2026, 02:24 PM UTC
The incident has been resolved
Minor June 1, 2026 iDEAL performance issues identified at issuer Rabobank 21m Payments
Started Jun 01, 2026, 07:28 AM UTC· resolved Jun 01, 2026, 07:49 AM UTC
- identified Jun 01, 2026, 07:28 AM UTC
There are identified performance issues with iDEAL payments at Rabobank, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/
- resolved Jun 01, 2026, 07:49 AM UTC
The incident has been resolved. For more details https://availability.ideal.nl/
Major May 27, 2026 Platform performance degradation 47m API, Payments, MultiSafepay payment pages
Started May 27, 2026, 01:49 PM UTC· resolved May 27, 2026, 02:37 PM UTC
- identified May 27, 2026, 01:49 PM UTC
Our platform is experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
- identified May 27, 2026, 01:56 PM UTC
Our team has identified the root cause and is working on the resolution.
- monitoring May 27, 2026, 02:30 PM UTC
The incident has been resolved and performance has returned to normal levels. We are continuing to monitor the situation closely.
- resolved May 27, 2026, 02:37 PM UTC
The incident has been resolved, and all services are operating normally.
- postmortem May 28, 2026, 04:29 PM UTC
**Incident Post-Mortem: Transaction Processing Disruption — 27 May 2026** **Post-incident update** On 27 May 2026, MultiSafepay experienced a service disruption that significantly affected transaction processing. The first alerts were triggered at approximately 15:28 CEST, when our monitoring detected an increase in system errors. Our engineering team started investigating immediately and identified the issue in a database table used for asynchronous transaction actions. **15:28–16:07 — Partial impact** An internal capacity limit was reached, preventing certain transaction flows from being completed successfully. As a result, a large number of online transactions failed. POS transactions continued to process normally throughout this period. **16:07–16:23 — Processing outage** The work needed to resolve the underlying issue caused a processing outage. No transactions were processed during this window. Transaction processing resumed at 16:23 CEST. After the main service was restored, our team continued recovery work on the affected follow-up processes. Key recovery steps were completed during the evening, with additional validation continuing afterwards to confirm completeness. **Root cause** The root cause was the exhaustion of an integer identifier range on a long-standing database table supporting offline and asynchronous transaction actions. Sustained growth in our processing volumes consumed the available range, preventing new records from being inserted where this table was required. **What we’re doing** We are taking the following actions to reduce the risk of this happening again: * reviewing any similar configuration limits and increasing capacity thresholds where needed, to ensure our platform can accommodate peak loads without disruption. * Improving monitoring and increasing internal alerts so we can act well before any limit is reached. * Using these findings to further strengthen the reliability of our platform. We are sorry for the disruption this caused to our merchants and their customers. We take the trust our merchants place in us seriously. If you have questions, please reach out to our team.
Major May 20, 2026 Major performance degradation of Bancontact payments 7m Payments
Started May 20, 2026, 01:36 PM UTC· resolved May 20, 2026, 01:44 PM UTC
- investigating May 20, 2026, 01:36 PM UTC
We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update
- monitoring May 20, 2026, 01:41 PM UTC
Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.
- resolved May 20, 2026, 01:44 PM UTC
The incident has been resolved outside of our infrastructure.
Notice April 30, 2026 Payment method performance degradation –
Started Apr 30, 2026, 11:00 PM UTC· resolved Apr 30, 2026, 11:00 PM UTC
- resolved May 01, 2026, 11:21 AM UTC
An incident occured in the performance of Bancontact between 12:58 and 13:15.
Major April 15, 2026 Partial outage - Payment method performance degradation 13m API, Payments, MultiSafepay payment pages
Started Apr 15, 2026, 06:43 AM UTC· resolved Apr 15, 2026, 06:57 AM UTC
- investigating Apr 15, 2026, 06:43 AM UTC
We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available
- monitoring Apr 15, 2026, 06:53 AM UTC
The incident has been resolved and our team is currently monitoring the situation.
- monitoring Apr 15, 2026, 06:54 AM UTC
The incident has been resolved and our team is currently monitoring the situation before closing the incident.
- resolved Apr 15, 2026, 06:57 AM UTC
The incident is resolved and closed. A review will follow to address root cause and prevention.
Major March 30, 2026 [Bancontact] Full disruption in payment success rate 40m Payments
Started Mar 30, 2026, 10:17 AM UTC· resolved Mar 30, 2026, 10:57 AM UTC
- identified Mar 30, 2026, 10:17 AM UTC
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
- identified Mar 30, 2026, 10:21 AM UTC
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
- monitoring Mar 30, 2026, 10:48 AM UTC
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
- resolved Mar 30, 2026, 10:57 AM UTC
The incident has been resolved.
Critical March 25, 2026 iDEAL outage identified 6m Payments
Started Mar 25, 2026, 02:40 PM UTC· resolved Mar 25, 2026, 02:47 PM UTC
- identified Mar 25, 2026, 02:40 PM UTC
A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/
- identified Mar 25, 2026, 02:43 PM UTC
The issue now looks contain to issuer Rabobank
- resolved Mar 25, 2026, 02:47 PM UTC
The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/
Notice February 14, 2026 Bancontact transaction outage 30m
Started Feb 14, 2026, 09:00 AM UTC· resolved Feb 14, 2026, 09:30 AM UTC
- resolved Feb 14, 2026, 10:25 AM UTC
Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.
Minor February 3, 2026 Payout delay - February 2nd 2026 4h 18m MultiSafepay account dashboard
Started Feb 03, 2026, 09:02 AM UTC· resolved Feb 03, 2026, 01:21 PM UTC
- identified Feb 03, 2026, 09:02 AM UTC
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
- resolved Feb 03, 2026, 01:21 PM UTC
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.
Major December 5, 2025 Shopify affected by Cloudflare issue 15m Payments
Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:22 AM UTC
- identified Dec 05, 2025, 09:06 AM UTC
The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/
- resolved Dec 05, 2025, 09:22 AM UTC
The incident has been resolved. We'll be monitoring closely.
Major December 5, 2025 iDEAL performance issues identified 18m Payments
Started Dec 05, 2025, 08:58 AM UTC· resolved Dec 05, 2025, 09:17 AM UTC
- investigating Dec 05, 2025, 08:58 AM UTC
We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available
- identified Dec 05, 2025, 09:02 AM UTC
The issue has been identified. For more details: https://availability.ideal.nl/
- resolved Dec 05, 2025, 09:17 AM UTC
The incident has been resolved. We'll be monitoring the situation.
Minor November 18, 2025 Cloudflare Supplier Incident - No payment performance impact 3h 20m MultiSafepay account dashboard
Started Nov 18, 2025, 12:12 PM UTC· resolved Nov 18, 2025, 03:32 PM UTC
- identified Nov 18, 2025, 12:12 PM UTC
We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.
- monitoring Nov 18, 2025, 12:19 PM UTC
The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.
- resolved Nov 18, 2025, 03:32 PM UTC
We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.
Major November 10, 2025 [iDEAL] Multiple issuers are experiencing performance issues 39m Payments
Started Nov 10, 2025, 10:54 AM UTC· resolved Nov 10, 2025, 11:33 AM UTC
- identified Nov 10, 2025, 10:54 AM UTC
[iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/
- monitoring Nov 10, 2025, 11:32 AM UTC
iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/
- resolved Nov 10, 2025, 11:33 AM UTC
The incident has been resolved by iDEAL.
Minor November 5, 2025 [iDEAL] Issuer Rabobank is experiencing a major performance drop 47m Payments
Started Nov 05, 2025, 10:15 AM UTC· resolved Nov 05, 2025, 11:02 AM UTC
- identified Nov 05, 2025, 10:15 AM UTC
Issuer Rabobank is experiencing a major performance drop For more details, please visit https://availability.ideal.nl/
- resolved Nov 05, 2025, 11:02 AM UTC
The incident has been resolved at 11:22
Minor October 16, 2025 PayPal transactions are experiencing issues 1h 5m Payments
Started Oct 16, 2025, 03:47 PM UTC· resolved Oct 16, 2025, 04:53 PM UTC
- identified Oct 16, 2025, 03:47 PM UTC
PayPal is experiencing issues, payments are not being completed. MultiSafepay is standing by for a resolution from PayPal
- resolved Oct 16, 2025, 04:53 PM UTC
PayPal has resolved the issue
Minor October 7, 2025 PayPal Transaction Status issue 9m Payments
Started Oct 07, 2025, 10:32 AM UTC· resolved Oct 07, 2025, 10:42 AM UTC
- investigating Oct 07, 2025, 10:32 AM UTC
An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.
- monitoring Oct 07, 2025, 10:41 AM UTC
A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing.
- resolved Oct 07, 2025, 10:42 AM UTC
The incident has been resolved.
Minor October 6, 2025 Payment method performance degradation - PayPal Transactions 6h 53m Payments
Started Oct 06, 2025, 10:51 AM UTC· resolved Oct 06, 2025, 05:45 PM UTC
- investigating Oct 06, 2025, 10:51 AM UTC
We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.
- resolved Oct 06, 2025, 05:45 PM UTC
Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.