Platform performance degradation
Affected: APIPaymentsMultiSafepay payment pages
MultiSafepay Outage History
MultiSafepay is up right nowMultiSafepay had 19 outages in the last 2 years totaling 42h 9m of downtime — averaging 0.8 incidents per month.
There were 19 MultiSafepay outages since October 6, 2025 totaling 42h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Major performance degradation of Bancontact payments
Affected: Payments
Timeline · 3 updates
- investigating May 20, 2026, 01:36 PM UTC
We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update
- monitoring May 20, 2026, 01:41 PM UTC
Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.
- resolved May 20, 2026, 01:44 PM UTC
The incident has been resolved outside of our infrastructure.
Payment method performance degradation
Timeline · 1 update
- resolved May 01, 2026, 11:21 AM UTC
An incident occured in the performance of Bancontact between 12:58 and 13:15.
Partial outage - Payment method performance degradation
Affected: APIPaymentsMultiSafepay payment pages
Timeline · 4 updates
- investigating Apr 15, 2026, 06:43 AM UTC
We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available
- monitoring Apr 15, 2026, 06:53 AM UTC
The incident has been resolved and our team is currently monitoring the situation.
- monitoring Apr 15, 2026, 06:54 AM UTC
The incident has been resolved and our team is currently monitoring the situation before closing the incident.
- resolved Apr 15, 2026, 06:57 AM UTC
The incident is resolved and closed. A review will follow to address root cause and prevention.
[Bancontact] Full disruption in payment success rate
Affected: Payments
Timeline · 4 updates
- identified Mar 30, 2026, 10:17 AM UTC
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
- identified Mar 30, 2026, 10:21 AM UTC
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
- monitoring Mar 30, 2026, 10:48 AM UTC
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
- resolved Mar 30, 2026, 10:57 AM UTC
The incident has been resolved.
iDEAL outage identified
Affected: Payments
Timeline · 3 updates
- identified Mar 25, 2026, 02:40 PM UTC
A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/
- identified Mar 25, 2026, 02:43 PM UTC
The issue now looks contain to issuer Rabobank
- resolved Mar 25, 2026, 02:47 PM UTC
The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/
Bancontact transaction outage
Timeline · 1 update
- resolved Feb 14, 2026, 10:25 AM UTC
Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.
iDEAL performance issues identified at issuer ABN AMRO
Affected: Payments
Timeline · 2 updates
- identified Feb 09, 2026, 06:47 PM UTC
There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/
- resolved Feb 09, 2026, 06:56 PM UTC
The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/
Payout delay - February 2nd 2026
Affected: MultiSafepay account dashboard
Timeline · 2 updates
- identified Feb 03, 2026, 09:02 AM UTC
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
- resolved Feb 03, 2026, 01:21 PM UTC
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.
Shopify affected by Cloudflare issue
Affected: Payments
Timeline · 2 updates
- identified Dec 05, 2025, 09:06 AM UTC
The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/
- resolved Dec 05, 2025, 09:22 AM UTC
The incident has been resolved. We'll be monitoring closely.
iDEAL performance issues identified
Affected: Payments
Timeline · 3 updates
- investigating Dec 05, 2025, 08:58 AM UTC
We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available
- identified Dec 05, 2025, 09:02 AM UTC
The issue has been identified. For more details: https://availability.ideal.nl/
- resolved Dec 05, 2025, 09:17 AM UTC
The incident has been resolved. We'll be monitoring the situation.
iDEAL performance issues identified at issuer Rabobank
Affected: Payments
Timeline · 2 updates
- investigating Dec 01, 2025, 02:39 PM UTC
iDEAL performance issues identified at issuer Rabobank, we're awaiting further details and resolution.
- resolved Dec 01, 2025, 02:56 PM UTC
The incident has been resolved by the issuer.
Cloudflare Supplier Incident - No payment performance impact
Affected: MultiSafepay account dashboard
Timeline · 3 updates
- identified Nov 18, 2025, 12:12 PM UTC
We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.
- monitoring Nov 18, 2025, 12:19 PM UTC
The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.
- resolved Nov 18, 2025, 03:32 PM UTC
We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.
[iDEAL] Multiple issuers are experiencing performance issues
Affected: Payments
Timeline · 3 updates
- identified Nov 10, 2025, 10:54 AM UTC
[iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/
- monitoring Nov 10, 2025, 11:32 AM UTC
iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/
- resolved Nov 10, 2025, 11:33 AM UTC
The incident has been resolved by iDEAL.
[iDEAL] Issuer Rabobank is experiencing a major performance drop
Affected: Payments
Timeline · 2 updates
- identified Nov 05, 2025, 10:15 AM UTC
Issuer Rabobank is experiencing a major performance drop For more details, please visit https://availability.ideal.nl/
- resolved Nov 05, 2025, 11:02 AM UTC
The incident has been resolved at 11:22
PayPal transactions are experiencing issues
Affected: Payments
Timeline · 2 updates
- identified Oct 16, 2025, 03:47 PM UTC
PayPal is experiencing issues, payments are not being completed. MultiSafepay is standing by for a resolution from PayPal
- resolved Oct 16, 2025, 04:53 PM UTC
PayPal has resolved the issue
PayPal Transaction Status issue
Affected: Payments
Timeline · 3 updates
- investigating Oct 07, 2025, 10:32 AM UTC
An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.
- monitoring Oct 07, 2025, 10:41 AM UTC
A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing.
- resolved Oct 07, 2025, 10:42 AM UTC
The incident has been resolved.
Payment method performance degradation - PayPal Transactions
Affected: Payments
Timeline · 2 updates
- investigating Oct 06, 2025, 10:51 AM UTC
We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.
- resolved Oct 06, 2025, 05:45 PM UTC
Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.
EXTERNAL - KBC: Full disruption
Affected: Payments
Timeline · 2 updates
- identified Oct 06, 2025, 09:31 AM UTC
An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.
- resolved Oct 07, 2025, 07:29 AM UTC
The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected.