MRI Software experienced a major incident on January 23, 2026 affecting NOC Test Component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 04:23 AM UTC
Dear MRI Client, We are aware of a potential issue which started on 23-Jan at 09:50 UTC affecting NOC Test. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Jan 23, 2026, 04:29 AM UTC
Dear MRI Client, We have identified the source of the issue affecting NOC Test. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- monitoring Jan 23, 2026, 04:37 AM UTC
Dear MRI Client, A fix was applied on 23-Jan at 5:30 UTC to address the issue impacting NOC Test, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
- resolved Jan 23, 2026, 04:55 AM UTC
Dear MRI Client, Normal service has now been restored for NOC Test. The issue was fully resolved on 23-Jan at 5:45( )UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software