MoonPay experienced a minor incident on July 16, 2026 affecting MoonPay App, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
MoonPay App
Update timeline
- identified Jul 16, 2026, 08:51 AM UTC
We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.
- monitoring Jul 16, 2026, 09:36 AM UTC
The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues.
- resolved Jul 16, 2026, 09:42 AM UTC
Provider is back online and our app is working as normal.