MoonPay incident

Increased Latency for the MoonPay API

Major Resolved View vendor source →

MoonPay experienced a major incident on July 31, 2026 affecting API and On-ramp Widget and 1 more component, lasting 16h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 02:57 AM UTC
Resolved
Jul 31, 2026, 07:49 PM UTC
Duration
16h 51m
Detected by Pingoru
Jul 31, 2026, 02:57 AM UTC

Affected components

APIOn-ramp WidgetOff-ramp WidgetMoonPay AppWallet Balances

Update timeline

  1. investigating Jul 31, 2026, 02:57 AM UTC

    We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.

  2. monitoring Jul 31, 2026, 03:45 AM UTC

    The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.

  3. monitoring Jul 31, 2026, 04:29 AM UTC

    Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.

  4. resolved Jul 31, 2026, 07:49 PM UTC

    All systems have returned to normal operation.