MoonPay incident

Memo tag field is missing for certain tokens

Minor Resolved View vendor source →

MoonPay experienced a minor incident on July 29, 2026 affecting On-ramp Widget and MoonPay App, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:34 AM UTC
Resolved
Jul 29, 2026, 10:46 AM UTC
Duration
2h 11m
Detected by Pingoru
Jul 29, 2026, 08:34 AM UTC

Affected components

On-ramp WidgetMoonPay App

Update timeline

  1. investigating Jul 29, 2026, 08:34 AM UTC

    Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.

  2. identified Jul 29, 2026, 09:17 AM UTC

    We're currently fixing the issue and will provide an update soon.

  3. resolved Jul 29, 2026, 10:46 AM UTC

    This incident has been resolved.