Resolved after 2 hours 11 minutes, affecting On-ramp Widget and MoonPay App, on July 29, 2026.
We're currently fixing the issue and will provide an update soon.
Affected components
On-ramp WidgetMoonPay App
Update timeline
- investigating Jul 29, 2026, 08:34 AM UTC
Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.
- identified Jul 29, 2026, 09:17 AM UTC
We're currently fixing the issue and will provide an update soon.
- resolved Jul 29, 2026, 10:46 AM UTC
This incident has been resolved.
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