MoonPay experienced a major incident on October 6, 2026 affecting MoonPay Balance, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Affected components
MoonPay Balance
Update timeline
- identified Oct 06, 2026, 08:37 AM UTC
New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.
- resolved Oct 06, 2026, 05:01 PM UTC
Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.