Monese Outage History

Monese partial outage · 1 active incident View live status →

There were 7 Monese outages since February 12, 2026 totaling 266h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.monese.com

Notice April 28, 2026

Post Office Service - Temporarily Unavailable

Detected by Pingoru
Apr 28, 2026, 05:42 PM UTC
Resolved
Apr 29, 2026, 07:21 AM UTC
Duration
13h 39m
Affected: Cash top-ups
Timeline · 2 updates
  1. identified Apr 28, 2026, 05:42 PM UTC

    Due to a partner service outage, Post Office deposits are currently unavailable.

  2. resolved Apr 29, 2026, 07:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 26, 2026

Issue with Adding and Withdrawing Funds from Saving Pots

Detected by Pingoru
Apr 26, 2026, 01:29 PM UTC
Resolved
Apr 26, 2026, 02:39 PM UTC
Duration
1h 9m
Affected: Saving Pots deposits and withdrawals
Timeline · 1 update
  1. investigating Apr 26, 2026, 01:29 PM UTC

    We are currently experiencing an issue where some customers are unable to add or withdraw funds from their saving pots. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as more information becomes available.

Read the full incident report →

Major March 2, 2026

Degraded service for contacting our Customer Support

Detected by Pingoru
Mar 02, 2026, 06:22 PM UTC
Resolved
Mar 03, 2026, 07:54 AM UTC
Duration
13h 32m
Affected: Account help and support
Timeline · 3 updates
  1. investigating Mar 02, 2026, 06:22 PM UTC

    We’re experiencing some issues with contacting our Support team at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Mar 02, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 03, 2026, 07:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Card transactions service degraded for some customers

Detected by Pingoru
Feb 27, 2026, 12:35 PM UTC
Resolved
Mar 05, 2026, 09:05 AM UTC
Duration
5d 20h
Affected: Card payments
Timeline · 3 updates
  1. investigating Feb 27, 2026, 12:35 PM UTC

    Due to a temporary glitch, a small portion of customers may have issues with card transactions. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. monitoring Mar 04, 2026, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 05, 2026, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Issue with transferring funds from Saving Pots to Main account

Detected by Pingoru
Feb 24, 2026, 11:26 AM UTC
Resolved
Feb 24, 2026, 02:46 PM UTC
Duration
3h 19m
Affected: Monese app
Timeline · 4 updates
  1. investigating Feb 24, 2026, 11:26 AM UTC

    Issue with transferring funds from the Savings Pots to the Main account. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.

  2. identified Feb 24, 2026, 12:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Steady Pay Credit Issuance Delays

Detected by Pingoru
Feb 20, 2026, 02:44 PM UTC
Resolved
Feb 23, 2026, 09:13 AM UTC
Duration
2d 18h
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:44 PM UTC

    We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner. Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Feb 23, 2026, 06:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Monese app performance degraded

Detected by Pingoru
Feb 12, 2026, 08:16 AM UTC
Resolved
Feb 13, 2026, 12:10 PM UTC
Duration
1d 3h
Affected: Monese appAccount openingCard paymentsOutgoing transfersIncoming transfersCard top-upsCash top-upsAccount help and support
Timeline · 9 updates
  1. identified Feb 12, 2026, 08:16 AM UTC

    The Monese app is temporarily unavailable. Card payments and cash operations will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Feb 12, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 12, 2026, 09:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 12, 2026, 11:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 12, 2026, 11:49 AM UTC

    We are continuing to monitor for any further issues.

  6. identified Feb 12, 2026, 12:41 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Feb 12, 2026, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Feb 12, 2026, 01:44 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Feb 13, 2026, 12:10 PM UTC

    The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.

Read the full incident report →

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