Monese incident

Monese app performance degraded

Major Resolved View vendor source →

Monese experienced a major incident on February 12, 2026 affecting Monese app and Account opening and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 08:16 AM UTC
Resolved
Feb 13, 2026, 12:10 PM UTC
Duration
1d 3h
Detected by Pingoru
Feb 12, 2026, 08:16 AM UTC

Affected components

Monese appAccount openingCard paymentsOutgoing transfersIncoming transfersCard top-upsCash top-upsAccount help and support

Update timeline

  1. identified Feb 12, 2026, 08:16 AM UTC

    The Monese app is temporarily unavailable. Card payments and cash operations will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Feb 12, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 12, 2026, 09:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 12, 2026, 11:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 12, 2026, 11:49 AM UTC

    We are continuing to monitor for any further issues.

  6. identified Feb 12, 2026, 12:41 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Feb 12, 2026, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Feb 12, 2026, 01:44 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Feb 13, 2026, 12:10 PM UTC

    The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.