Monese incident

Issue with Customer Support phone line performance

Minor Resolved View vendor source →

Monese experienced a minor incident on October 20, 2025 affecting Account help and support, lasting 13h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:06 PM UTC
Resolved
Oct 21, 2025, 06:26 AM UTC
Duration
13h 19m
Detected by Pingoru
Oct 20, 2025, 05:06 PM UTC

Affected components

Account help and support

Update timeline

  1. identified Oct 20, 2025, 05:06 PM UTC

    While one of our technical partners makes some improvements, you may notice interruptions while trying to call us. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. resolved Oct 21, 2025, 06:26 AM UTC

    This incident has been resolved.