Monese incident

Degraded service for contacting our Customer Support

Major Resolved View vendor source →

Monese experienced a major incident on March 2, 2026 affecting Account help and support, lasting 13h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 06:22 PM UTC
Resolved
Mar 03, 2026, 07:54 AM UTC
Duration
13h 32m
Detected by Pingoru
Mar 02, 2026, 06:22 PM UTC

Affected components

Account help and support

Update timeline

  1. investigating Mar 02, 2026, 06:22 PM UTC

    We’re experiencing some issues with contacting our Support team at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Mar 02, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 03, 2026, 07:54 AM UTC

    This incident has been resolved.