Monese incident

Partner Service Outage

Major Ongoing View vendor source →
Started
Apr 28, 2026, 07:32 AM UTC
Resolved
Ongoing
Duration
● 5d 15h
Detected by Pingoru
Apr 28, 2026, 07:32 AM UTC

Affected components

Monese appAccount openingCard paymentsATM withdrawalsOutgoing transfersIncoming transfersCard top-upsCash top-upsMonese to Monese transfersSaving Pots deposits and withdrawals

Update timeline

  1. investigating Apr 26, 2026, 02:35 PM UTC

    Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. investigating Apr 26, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 26, 2026, 10:39 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 26, 2026, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 27, 2026, 09:43 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 27, 2026, 09:48 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Apr 28, 2026, 07:32 AM UTC

    We are continuing to monitor for any further issues.

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