Monese incident

Partner Service Outage

Major Resolved View vendor source →

Monese experienced a major incident on April 28, 2026 affecting Monese app and Account opening and 1 more component, lasting 17d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 07:32 AM UTC
Resolved
May 15, 2026, 12:05 PM UTC
Duration
17d 4h
Detected by Pingoru
Apr 28, 2026, 07:32 AM UTC

Affected components

Monese appAccount openingCard paymentsATM withdrawalsOutgoing transfersIncoming transfersCard top-upsCash top-upsMonese to Monese transfersSaving Pots deposits and withdrawals

Update timeline

  1. investigating Apr 26, 2026, 02:35 PM UTC

    Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. investigating Apr 26, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 26, 2026, 10:39 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 26, 2026, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 27, 2026, 09:43 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 27, 2026, 09:48 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Apr 28, 2026, 07:32 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring May 05, 2026, 10:29 AM UTC

    We are continuing to monitor for any further issues.

  10. resolved May 15, 2026, 12:05 PM UTC

    This incident has been resolved.