Monese experienced a minor incident on October 6, 2025 affecting Card top-ups, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Card top-ups
Update timeline
- investigating Oct 06, 2025, 10:34 AM UTC
We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.
- resolved Oct 06, 2025, 01:28 PM UTC
This incident has been resolved.