Monese incident

Incorrect Fee Displayed and Charged for EUR SEPA Transfers

Minor Resolved View vendor source →

Monese experienced a minor incident on November 12, 2025 affecting Outgoing transfers, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 10:13 AM UTC
Resolved
Nov 13, 2025, 02:09 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 12, 2025, 10:13 AM UTC

Affected components

Outgoing transfers

Update timeline

  1. investigating Nov 12, 2025, 10:13 AM UTC

    We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration. If you were affected, any overcharges will be refunded automatically once the issue is resolved. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Nov 12, 2025, 10:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 02:09 PM UTC

    This incident has been resolved.