MindTouch Outage History

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MindTouch had 34 outages in the last 2 years totaling 139h 33m of downtime — averaging 1.4 incidents per month.

There were 34 MindTouch outages since September 5, 2024 totaling 139h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://mindtouchext.statuspage.io

Major June 30, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Detected by Pingoru
Jun 30, 2026, 02:25 PM UTC
Resolved
Jun 30, 2026, 11:40 PM UTC
Duration
9h 15m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 6 updates
  1. investigating Jun 30, 2026, 02:25 PM UTC

    CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible at this time. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating Jun 30, 2026, 02:41 PM UTC

    CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  3. identified Jun 30, 2026, 02:52 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.

  4. monitoring Jun 30, 2026, 02:57 PM UTC

    CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins

  5. monitoring Jun 30, 2026, 03:53 PM UTC

    CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins

  6. resolved Jun 30, 2026, 11:40 PM UTC

    CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 31 mins

Read the full incident report →

Minor June 29, 2026

CXone Knowledge Management - Service Degradation: Sites unavailable

Detected by Pingoru
Jun 29, 2026, 03:25 PM UTC
Resolved
Jun 29, 2026, 09:51 PM UTC
Duration
6h 26m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 7 updates
  1. investigating Jun 29, 2026, 03:25 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  2. investigating Jun 29, 2026, 03:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 29, 2026, 03:46 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  4. investigating Jun 29, 2026, 04:02 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  5. investigating Jun 29, 2026, 04:29 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  6. monitoring Jun 29, 2026, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 29, 2026, 09:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

CXone Expert - Service Degradation

Detected by Pingoru
May 11, 2026, 06:31 AM UTC
Resolved
May 11, 2026, 07:19 AM UTC
Duration
48m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 5 updates

Read the full incident report →

Minor April 24, 2026

MindTouch degraded performance: Slow load time

Detected by Pingoru
Apr 24, 2026, 10:35 PM UTC
Resolved
Apr 24, 2026, 10:58 PM UTC
Duration
23m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 3 updates
  1. investigating Apr 24, 2026, 10:35 PM UTC

    MindTouch Engineering is looking into issues related to slow load time on sites.

  2. monitoring Apr 24, 2026, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally

Detected by Pingoru
Oct 20, 2025, 04:26 PM UTC
Resolved
Oct 20, 2025, 11:34 PM UTC
Duration
7h 8m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 7 updates
  1. identified Oct 20, 2025, 04:26 PM UTC

    CXone Mpower Expert - Service Degradation detected - There is currently an active service degradation with Amazon Web Services which is causing degradation with GenSearch and some reports in Expert. We are awaiting further updates from Amazon and we will post those as they are received.

  2. identified Oct 20, 2025, 05:17 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  3. identified Oct 20, 2025, 06:35 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  4. identified Oct 20, 2025, 07:56 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  5. identified Oct 20, 2025, 08:30 PM UTC

    We are now seeing the issue reports loading as intended. GenSearch is still intermittent but we are awaiting further Amazon updates.

  6. monitoring Oct 20, 2025, 09:36 PM UTC

    At this time we are now seeing GenSearch work as intended after further updates from Amazon Web Services. We will be monitoring further to make sure everything remains stable.

  7. resolved Oct 20, 2025, 11:34 PM UTC

    CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally.

Read the full incident report →

Notice April 7, 2025

CXone Mpower Expert - Service Degradation: Slow Load Times

Detected by Pingoru
Apr 07, 2025, 02:23 PM UTC
Resolved
Apr 07, 2025, 02:57 PM UTC
Duration
33m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 2 updates
  1. monitoring Apr 07, 2025, 02:23 PM UTC

    CXone Mpower Expert - Service Degradation - Investigating issues related to slow load times on sites.

  2. resolved Apr 07, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →