MindTouch incident

CXone Knowledge Management - Service Degradation: Sites unavailable

Minor Resolved View vendor source →

MindTouch experienced a minor incident on June 29, 2026 affecting Application (General Service) and Search and 1 more component, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:25 PM UTC
Resolved
Jun 29, 2026, 09:51 PM UTC
Duration
6h 26m
Detected by Pingoru
Jun 29, 2026, 03:25 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jun 29, 2026, 03:25 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  2. investigating Jun 29, 2026, 03:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 29, 2026, 03:46 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  4. investigating Jun 29, 2026, 04:02 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  5. investigating Jun 29, 2026, 04:29 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance

  6. monitoring Jun 29, 2026, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 29, 2026, 09:51 PM UTC

    This incident has been resolved.