MindTouch Outage History
MindTouch is up right nowMindTouch had 36 outages in the last 2 years totaling 56h 58m of downtime — averaging 1.5 incidents per month.
There were 36 MindTouch outages since August 13, 2024 totaling 56h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
MindTouch Service Degradation: US Sites unavailable
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 4 updates
MindTouch Service Degradation: Sites unavailable
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 3 updates
- investigating Jan 30, 2025, 10:57 PM UTC
MindTouch Service Degradation: Sites unavailable. The MindTouch Engineering team is investigating reports of site unavailability.
- monitoring Jan 30, 2025, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 03:18 AM UTC
This incident has been resolved.
Sites Down
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 5 updates
CXOne Expert degraded performance: Slow load time
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 3 updates
- investigating Oct 29, 2024, 11:54 AM UTC
CXOne Engineering is looking into issues related to slow load on MindTouch sites.
- monitoring Oct 29, 2024, 01:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 01:35 PM UTC
This incident has been resolved.
CXOne Expert Degradation: Sites unavailable
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 5 updates
Service Degradation
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 4 updates
MindTouch Service Degradation: Sites unavailable or Slow load times
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 4 updates
- identified Sep 05, 2024, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 05, 2024, 01:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2024, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2024, 03:01 PM UTC
This incident has been resolved.
CXOne Expert Service Degradation: Slow load times or Sites unavailable
Affected: Application (General Service)SearchIn-Product Contextual HelpMindTouch Success CenterAnalytics
Timeline · 3 updates
- investigating Aug 22, 2024, 03:19 PM UTC
MindTouch Service Degradation: Sites are experiencing slow loads times or are unavailable. The Expert Engineering team is investigating reports of site unavailability.
- monitoring Aug 22, 2024, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2024, 03:59 PM UTC
This incident has been resolved.
Service Degradation: Sites Slowness
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 4 updates
- investigating Aug 20, 2024, 05:01 PM UTC
MindTouch Service Degradation: Site Slowness
- investigating Aug 20, 2024, 05:03 PM UTC
MindTouch Engineering is looking into issues related to slow load on MindTouch sites.
- monitoring Aug 20, 2024, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2024, 09:25 PM UTC
This incident has been resolved.