MindTouch incident
CXone Knowledge Management - Service Degradation detected. Status = Resolved
MindTouch experienced a major incident on February 6, 2026 affecting Application (General Service) and Search and 1 more component, lasting 8h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2026, 01:39 PM UTC
CXone Knowledge Management Service Degradation: Sites are experiencing slow load times and sometimes unavailable. The CXone Knowledge Management Engineering team is investigating reports of slow load times and sometimes not resolving.
- investigating Feb 06, 2026, 01:55 PM UTC
CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
- investigating Feb 06, 2026, 02:11 PM UTC
CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
- investigating Feb 06, 2026, 02:26 PM UTC
CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
- identified Feb 06, 2026, 02:42 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 02:58 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 03:13 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 03:30 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 03:46 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 04:00 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 04:15 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 04:30 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 05:09 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 05:24 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 05:44 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 06:01 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 06:17 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 06:41 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 06:57 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 07:12 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 07:27 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 07:44 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- identified Feb 06, 2026, 08:00 PM UTC
CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
- monitoring Feb 06, 2026, 08:22 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- monitoring Feb 06, 2026, 09:01 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- monitoring Feb 06, 2026, 09:21 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- monitoring Feb 06, 2026, 09:39 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- monitoring Feb 06, 2026, 09:55 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- monitoring Feb 06, 2026, 10:13 PM UTC
CXone Knowledge Management – Service Degradation: Stable All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
- resolved Feb 06, 2026, 10:24 PM UTC
This incident has been resolved.