MindTouch incident
CXone Knowledge - Fix Deployed. Event duration (9 mins). Status = initiating monitoring
Resolved after 5 hours 45 minutes, affecting Application (General Service) and Search and 1 more, on February 3, 2026.
CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Affected components
Update timeline
- investigating Feb 03, 2026, 06:15 PM UTC
CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
- monitoring Feb 03, 2026, 06:25 PM UTC
CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
- identified Feb 03, 2026, 08:20 PM UTC
CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
- identified Feb 03, 2026, 08:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2026, 09:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2026, 09:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2026, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 03, 2026, 09:43 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 03, 2026, 09:59 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 03, 2026, 10:16 PM UTC
CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
- monitoring Feb 03, 2026, 10:31 PM UTC
CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
- resolved Feb 04, 2026, 12:00 AM UTC
This incident has been resolved.
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