MindTouch incident

CXone Knowledge - Fix Deployed. Event duration (9 mins). Status = initiating monitoring

Minor Resolved View vendor source →

MindTouch experienced a minor incident on February 3, 2026 affecting Application (General Service) and Search and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 06:15 PM UTC
Resolved
Feb 04, 2026, 12:00 AM UTC
Duration
5h 45m
Detected by Pingoru
Feb 03, 2026, 06:15 PM UTC

Affected components

Application (General Service)SearchGenerative SearchIn-Product Contextual HelpMindTouch Success Center

Update timeline

  1. investigating Feb 03, 2026, 06:15 PM UTC

    CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.

  2. monitoring Feb 03, 2026, 06:25 PM UTC

    CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes

  3. identified Feb 03, 2026, 08:20 PM UTC

    CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.

  4. identified Feb 03, 2026, 08:53 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Feb 03, 2026, 09:09 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Feb 03, 2026, 09:24 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Feb 03, 2026, 09:40 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Feb 03, 2026, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Feb 03, 2026, 09:59 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Feb 03, 2026, 10:16 PM UTC

    CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes

  11. monitoring Feb 03, 2026, 10:31 PM UTC

    CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes

  12. resolved Feb 04, 2026, 12:00 AM UTC

    This incident has been resolved.