MindTouch incident

CXone Expert - Service Degradation

Minor Ongoing View vendor source →

MindTouch is currently experiencing a minor incident affecting Application (General Service) and Search and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 08:38 AM UTC
Resolved
Ongoing
Duration
● 1h 44m
Detected by Pingoru
May 11, 2026, 08:38 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating May 11, 2026, 08:38 AM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site unavailability.

  2. investigating May 11, 2026, 08:52 AM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site unavailability.

  3. monitoring May 11, 2026, 09:25 AM UTC

    A fix has been implemented and we are monitoring the results.