MindTouch incident
CXone Knowledge Management - Service Degradation Status = Resolved
Resolved after 9 hours 44 minutes, affecting Application (General Service) and Search and 1 more, on February 5, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Feb 05, 2026, 06:26 PM UTC
CXone Mpower Knowledge Management Service Degradation: Sites are loading slow or unavailable. The CXone Knowledge Management Engineering team is investigating reports of slow load times and occasional site unavailability.
- investigating Feb 05, 2026, 06:41 PM UTC
CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
- investigating Feb 05, 2026, 06:57 PM UTC
CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
- investigating Feb 05, 2026, 07:12 PM UTC
CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
- investigating Feb 05, 2026, 07:29 PM UTC
CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
- identified Feb 05, 2026, 07:45 PM UTC
The issue has been identified and a fix is being worked on for deployment.
- identified Feb 05, 2026, 08:01 PM UTC
The issue has been identified and a fix is being worked on for deployment.
- identified Feb 05, 2026, 08:17 PM UTC
The issue has been identified and a fix is being worked on for deployment.
- identified Feb 05, 2026, 08:33 PM UTC
The issue has been identified and a fix is being worked on for deployment.
- identified Feb 05, 2026, 08:53 PM UTC
The issue has been identified and a fix is being worked on for deployment.
- identified Feb 05, 2026, 09:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 05, 2026, 09:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 05, 2026, 09:39 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2026, 10:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 05, 2026, 10:48 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 05, 2026, 11:05 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 05, 2026, 11:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 05, 2026, 11:47 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 12:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 12:19 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 12:34 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 12:50 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 01:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 01:20 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 01:36 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 01:51 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 02:06 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 02:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 02:36 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 02:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 03:09 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 03:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 06, 2026, 03:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 06, 2026, 04:10 AM UTC
This incident has been resolved.
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