MindTouch incident
CXone Knowledge Management - Monitoring complete. Status = All Services Running Normally
Affected components
Update timeline
- investigating Apr 29, 2026, 11:19 AM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
- investigating Apr 29, 2026, 11:38 AM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
- investigating Apr 29, 2026, 11:54 AM UTC
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 51 mins
- monitoring Apr 29, 2026, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 12:13 PM UTC
Service Disruption Resolved - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 51 mins
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