MindTouch incident

CXone Expert - Service Degradation

Minor Resolved View vendor source →

MindTouch experienced a minor incident on May 11, 2026 affecting Application (General Service) and Search and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 06:31 AM UTC
Resolved
May 11, 2026, 07:19 AM UTC
Duration
48m
Detected by Pingoru
May 11, 2026, 06:31 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating May 11, 2026, 06:31 AM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of Service Degradation.

  2. investigating May 11, 2026, 06:53 AM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of Service Degradation.

  3. monitoring May 11, 2026, 07:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 07:19 AM UTC

    This incident has been resolved.