MindTouch incident

MindTouch degraded performance: Slow load time

Minor Resolved View vendor source →

MindTouch experienced a minor incident on April 24, 2026 affecting Application (General Service) and Search and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 10:35 PM UTC
Resolved
Apr 24, 2026, 10:58 PM UTC
Duration
23m
Detected by Pingoru
Apr 24, 2026, 10:35 PM UTC

Affected components

Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. investigating Apr 24, 2026, 10:35 PM UTC

    MindTouch Engineering is looking into issues related to slow load time on sites.

  2. monitoring Apr 24, 2026, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 10:58 PM UTC

    This incident has been resolved.