Resolved after 23 minutes, affecting Application (General Service) and Search and 1 more, on April 24, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Update timeline
- investigating Apr 24, 2026, 10:35 PM UTC
MindTouch Engineering is looking into issues related to slow load time on sites.
- monitoring Apr 24, 2026, 10:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 10:58 PM UTC
This incident has been resolved.
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