MindTouch incident
CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally
MindTouch experienced a major incident on June 30, 2026 affecting Application (General Service) and Search and 1 more component, lasting 9h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 02:25 PM UTC
CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible at this time. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
- investigating Jun 30, 2026, 02:41 PM UTC
CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
- identified Jun 30, 2026, 02:52 PM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
- monitoring Jun 30, 2026, 02:57 PM UTC
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
- monitoring Jun 30, 2026, 03:53 PM UTC
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
- resolved Jun 30, 2026, 11:40 PM UTC
CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 31 mins