MindTouch incident

Title - CXone Knowledge Management - Service Degradation. Status = issue identified

Major Ongoing View vendor source →

MindTouch is currently experiencing a major incident affecting Application (General Service) and Search and 1 more component, which began 21h ago. The vendor's full update timeline is below.

Started
Jul 01, 2026, 08:40 AM UTC
Resolved
Ongoing
Duration
● 20h 44m
Detected by Pingoru
Jul 01, 2026, 08:40 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jul 01, 2026, 08:40 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating Jul 01, 2026, 08:59 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  3. investigating Jul 01, 2026, 09:25 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  4. investigating Jul 01, 2026, 09:49 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  5. investigating Jul 01, 2026, 10:03 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  6. investigating Jul 01, 2026, 10:26 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  7. monitoring Jul 01, 2026, 10:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. identified Jul 01, 2026, 02:25 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  9. identified Jul 01, 2026, 02:47 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  10. identified Jul 01, 2026, 03:07 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  11. identified Jul 01, 2026, 03:27 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  12. identified Jul 01, 2026, 04:03 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  13. identified Jul 01, 2026, 04:35 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  14. identified Jul 01, 2026, 04:57 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  15. identified Jul 01, 2026, 05:20 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  16. identified Jul 01, 2026, 05:39 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.

  17. monitoring Jul 01, 2026, 05:47 PM UTC

    CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 3h 11m

  18. identified Jul 01, 2026, 06:01 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  19. identified Jul 01, 2026, 06:20 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  20. identified Jul 01, 2026, 06:37 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  21. identified Jul 01, 2026, 07:01 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  22. identified Jul 01, 2026, 07:17 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  23. identified Jul 01, 2026, 07:35 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  24. identified Jul 01, 2026, 07:59 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  25. monitoring Jul 01, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  26. identified Jul 01, 2026, 08:28 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  27. identified Jul 01, 2026, 08:46 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.

  28. monitoring Jul 01, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.