MindTouch incident
CXone Mpower Expert - Service Degradation: US Sites
MindTouch is currently experiencing a major incident affecting Application (General Service) and Search and 1 more component, which began 5h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:52 AM UTC
CXone Mpower Expert Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Service Degradation.
- investigating May 07, 2026, 12:08 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 12:23 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 12:40 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 12:54 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 01:18 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 01:42 PM UTC
We are continuing to investigate this issue.
- monitoring May 07, 2026, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 07, 2026, 04:21 PM UTC
CXone Mpower Expert Service Degradation: Sites Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Site Service Degradation.
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