Call AI bot unable to join calls
Timeline · 2 updates
- resolved Mar 26, 2026, 11:50 AM UTC
Between 07:50 AM and 11:25 AM PT on March 24, 2026, the Mindtickle platform experienced a service disruption affecting Call Recordings. Full service was restored by 11:25 AM PT. We are currently conducting a thorough investigation and will publish a detailed Root Cause Analysis (RCA) shortly.
- postmortem Mar 27, 2026, 03:50 AM UTC
We experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully resolved, and services have returned to normal operation. **Impact** * Call AI bots were unable to join **select scheduled meetings** * Call recordings and transcriptions were not generated for impacted meetings **Timeline** * **07:50 AM PT:** Incident began; bots unable to join select meetings * **07:52 AM PT:** Alerts triggered; issue detected and investigation initiated * **09:00 AM PT:** Root cause identified within Call AI bot infrastructure * **10:15 AM PT:** Mitigation measures applied; service recovery in progress * **11:25 AM PT:** Service fully restored; bots resumed normal operation **Root Cause** This incident was caused by a **transient issue within the Call AI bot infrastructure**, which impacted service availability during the affected period. **Next Steps** * Exploring & implement enhanced failover mechanisms to improve system resilience * Introducing more granular monitoring and alerting for faster detection We apologize for the inconvenience caused and appreciate your patience.