Is Mindtickle down?

On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.

Users may experience issues starting Two-Way Roleplay sessions. In addition, completed roleplays may not be accessible, and admins may be unable to create new roleplays. The team is actively investigating the issue and working toward resolution.

We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.

Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.

We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.

The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.

All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.

The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

Between 07:50 AM and 11:25 AM PT on March 24, 2026, the Mindtickle platform experienced a service disruption affecting Call Recordings. Full service was restored by 11:25 AM PT. We are currently conducting a thorough investigation and will publish a detailed Root Cause Analysis (RCA) shortly.

We experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully resolved, and services have returned to normal operation. ‌ **Impact** * Call AI bots were unable to join **select scheduled meetings** * Call recordings and transcriptions were not generated for impacted meetings ‌ **Timeline** * **07:50 AM PT:** Incident began; bots unable to join select meetings * **07:52 AM PT:** Alerts triggered; issue detected and investigation initiated * **09:00 AM PT:** Root cause identified within Call AI bot infrastructure * **10:15 AM PT:** Mitigation measures applied; service recovery in progress * **11:25 AM PT:** Service fully restored; bots resumed normal operation ‌ **Root Cause** This incident was caused by a **transient issue within the Call AI bot infrastructure**, which impacted service availability during the affected period. ‌ **Next Steps** * Exploring & implement enhanced failover mechanisms to improve system resilience * Introducing more granular monitoring and alerting for faster detection ‌ We apologize for the inconvenience caused and appreciate your patience.