Mindtickle experienced a major incident on May 21, 2026 affecting Mission, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 03:29 PM UTC
Users may experience issues starting Two-Way Roleplay sessions. In addition, completed roleplays may not be accessible, and admins may be unable to create new roleplays. The team is actively investigating the issue and working toward resolution.
- identified May 21, 2026, 03:59 PM UTC
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
- identified May 21, 2026, 05:07 PM UTC
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.
- identified May 21, 2026, 05:18 PM UTC
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.
- monitoring May 21, 2026, 05:49 PM UTC
The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.
- resolved May 21, 2026, 06:30 PM UTC
All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.