Mindtickle experienced a minor incident on September 16, 2026 affecting User Sync and Call AI and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 01:33 PM UTC
We are aware of an issue affecting Salesforce-related workflows, caused by an ongoing outage on Salesforce's side. This is not the result of an issue within Mindtickle. What's affected: Customers using the Salesforce integration may see failures or delays in the following: 1. Salesforce Integration (SFDC): CRM data sync, user provisioning/sync, module/assets recommendations, and learner performance sync to Salesforce 2. Digital Sales Room: syncing opportunities, contacts, automatic room creation for Salesforce opportunities, and accounts from Salesforce, and writing room activity back to Salesforce. Core DSR functionality (creating and sharing rooms, content, analytics) remains available. 3. Call AI: mapping recordings to Salesforce records and showing Salesforce opportunity/account fields on a meeting once it's available, pushing call insights back to Salesforce, and Salesforce Dialer call capture. Core Call AI functionality (recording, transcription, insights) remains available. What's not affected: Non-Salesforce workflows, core product functionality, and customers not using the Salesforce integration are all operating normally. We are actively monitoring the Salesforce outage and assessing impact.
- resolved Sep 16, 2026, 05:01 PM UTC
The Salesforce-side outage has been resolved, and all affected workflows are now operating normally.