Mindtickle incident
Increased error rates for select customers on Mindtickle platform due to AWS Outage in US-East-1
Mindtickle experienced a major incident on October 20, 2025 affecting Mindtickle Platform, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:30 PM UTC
There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 05:51 PM UTC
As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.
- monitoring Oct 20, 2025, 07:43 PM UTC
Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 08:55 PM UTC
The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.