Mindtickle incident

High Error Rates in Seller Copilot

Major Resolved View vendor source →

Mindtickle experienced a major incident on August 31, 2026 affecting Mindtickle Copilot, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 11:08 AM UTC
Resolved
Aug 31, 2026, 01:06 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 31, 2026, 11:08 AM UTC

Affected components

Mindtickle Copilot

Update timeline

  1. investigating Aug 31, 2026, 11:08 AM UTC

    Seller Copilot is experiencing high error rates due to a downstream outage in the Azure data center supporting this use case.

  2. identified Aug 31, 2026, 11:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 31, 2026, 12:10 PM UTC

    a fix has been implemented and we are monitoring the situation.

  4. resolved Aug 31, 2026, 01:06 PM UTC

    The incident has been resolved, and all systems are now operational.