Mindtickle incident

High Error Rates for Select Customers Due to AWS Outage in US-East-1

Major Resolved View vendor source →

Mindtickle experienced a major incident on October 20, 2025, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:07 AM UTC
Resolved
Oct 20, 2025, 11:03 AM UTC
Duration
55m
Detected by Pingoru
Oct 20, 2025, 10:07 AM UTC

Update timeline

  1. monitoring Oct 20, 2025, 10:07 AM UTC

    Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.

  2. resolved Oct 20, 2025, 11:03 AM UTC

    The incident has been resolved, and the Mindtickle platform is operating normally.