Mindtickle incident

Stale or Incorrect Data Displayed on Select Analytics Pages

Major Resolved View vendor source →

Mindtickle experienced a major incident on October 16, 2025 affecting In-Platform Analytics and Reporting API, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 03:54 AM UTC
Resolved
Oct 16, 2025, 04:50 AM UTC
Duration
55m
Detected by Pingoru
Oct 16, 2025, 03:54 AM UTC

Affected components

In-Platform AnalyticsReporting API

Update timeline

  1. investigating Oct 16, 2025, 03:54 AM UTC

    We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

  2. monitoring Oct 16, 2025, 04:29 AM UTC

    A fix has been implemented and we are running a sanity check at our end.

  3. resolved Oct 16, 2025, 04:50 AM UTC

    This incident has been resolved. We will share an RCA once the postmortem is complete.