Mindtickle experienced a minor incident on May 11, 2026 affecting Call AI, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Call AI
Update timeline
- investigating May 11, 2026, 02:25 PM UTC
We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.
- resolved May 11, 2026, 04:35 PM UTC
The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.