Mindtickle incident

Service Disruption: Analytics - Custom Reporting

Minor Resolved View vendor source →

Mindtickle experienced a minor incident on February 19, 2026 affecting In-Platform Analytics, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 02:33 PM UTC
Resolved
Feb 19, 2026, 02:52 PM UTC
Duration
18m
Detected by Pingoru
Feb 19, 2026, 02:33 PM UTC

Affected components

In-Platform Analytics

Update timeline

  1. investigating Feb 19, 2026, 02:33 PM UTC

    we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.

  2. investigating Feb 19, 2026, 02:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 19, 2026, 02:52 PM UTC

    We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.