Mindtickle incident

Increased Error Rates for Select Customers

Minor Resolved View vendor source →

Mindtickle experienced a minor incident on February 12, 2026 affecting Course / Quick-Update / Assessment and Mission and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 03:28 AM UTC
Resolved
Feb 12, 2026, 03:37 AM UTC
Duration
8m
Detected by Pingoru
Feb 12, 2026, 03:28 AM UTC

Affected components

Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterMindtickle CopilotCoaching SessionsInstructor-Led Training

Update timeline

  1. investigating Feb 12, 2026, 03:29 AM UTC

    We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.

  2. identified Feb 12, 2026, 03:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 03:36 AM UTC

    We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.

  4. resolved Feb 12, 2026, 03:37 AM UTC

    The incident has been resolved. All admins and end users should be able to access the platform without any concerns.