Mews Outage History

Mews is up right now

Mews had 57 outages in the last 2 years totaling 66h 24m of downtime — averaging 2.3 incidents per month.

There were 57 Mews outages since December 19, 2025 totaling 66h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mews.li

Minor January 13, 2026

Mews Events dates mismatch

Detected by Pingoru
Jan 13, 2026, 03:19 PM UTC
Resolved
Jan 13, 2026, 06:10 PM UTC
Duration
2h 51m
Affected: Mews Events
Timeline · 2 updates
  1. identified Jan 13, 2026, 03:19 PM UTC

    Users of Mews Events can experience dates not matching between quotes, services and function sheets. We are aware of the problem and working on resolving the problem. Estimated time of resolution is 19:00 CET 13/1.

  2. resolved Jan 13, 2026, 06:10 PM UTC

    We have identified a root cause of the date mismatch in some Quotes created between Friday 9th 19:00 and Tuesday 13th 19:00. The issues was corrected and newly created quotes behave correctly. We are further investigating impact of the issue to assess if corrective action for the impacted quotes is necessary. If operationally required, dates in Quotes and Services can be corrected manually by using date pickers, or the quotes can be recreated to avoid confusion when communicating to quote customers. We will inform impacted users about the nature of data correction once we have the information available.

Read the full incident report →

Notice January 8, 2026

BestWestern channel manager connection issues

Detected by Pingoru
Jan 08, 2026, 07:21 PM UTC
Resolved
Jan 08, 2026, 07:35 PM UTC
Duration
13m
Affected: Mews Marketplace
Timeline · 2 updates
  1. investigating Jan 08, 2026, 07:21 PM UTC

    BestWestern is currently experiencing an unexpected database outage on their side. This issue is impacting reservation synchronization and inventory updates. We are monitoring the situation and will provide updates as more information becomes available.

  2. resolved Jan 08, 2026, 07:35 PM UTC

    The connection is stable, and all previously failed items have been successfully retried.

Read the full incident report →

Major January 8, 2026

Ledgers not available

Detected by Pingoru
Jan 08, 2026, 09:56 AM UTC
Resolved
Jan 08, 2026, 11:06 AM UTC
Duration
1h 9m
Affected: Mews Operations
Timeline · 2 updates
  1. monitoring Jan 08, 2026, 09:56 AM UTC

    For a short period of time, Ledgers were not available in Mews. The underlying issue has been identified and resolved, and Mews is now operating as expected. We’re continuing to monitor the system, but no further impact is expected.

  2. resolved Jan 08, 2026, 11:06 AM UTC

    The issue is now fully resolved. Ledgers are now operating as expected.

Read the full incident report →

Minor December 31, 2025

Investigating issues with Mews Services [Mews Kiosk]

Detected by Pingoru
Dec 31, 2025, 02:30 PM UTC
Resolved
Dec 31, 2025, 06:36 PM UTC
Duration
4h 6m
Affected: Mews Guest Experience
Timeline · 2 updates
  1. investigating Dec 31, 2025, 02:30 PM UTC

    We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

  2. resolved Dec 31, 2025, 06:36 PM UTC

    The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since. Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures. As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.

Read the full incident report →